Last Updated: September 2, 2026
At Eynaarah, we want every order to arrive exactly as you ordered it. We take care to ensure that the correct product, design, and size are sent with every order.
If there is an issue with your order, please contact us promptly. Our team will review your complaint and the relevant order details before any return or refund procedure is started.
Eligibility for Returns
Eynaarah accepts returns only in cases where the product received does not match the order placed.
A return may be considered if:
- You received a different design from the design you ordered; or
- You received a different size from the size you ordered.
These are the only standard circumstances in which Eynaarah accepts product returns under this policy.
If you selected the wrong size, design, color, or product yourself while placing your order, the order will not qualify for a return or refund.
Seven-Day Reporting Period
If you receive an incorrect product, design, or size, you must notify Eynaarah within 7 calendar days of receiving your order.
Requests submitted after the 7-day period may not be accepted.
The delivery date recorded by the relevant courier or delivery service may be used to determine whether your complaint was submitted within the applicable period.
We strongly recommend checking your order as soon as it is delivered.
Damaged Products
Damaged products are not eligible for return or refund.
Products that have been damaged, altered, washed, misused, improperly handled, or otherwise changed after delivery will not qualify for a return or refund.
Customers are therefore advised to inspect their order carefully upon delivery and before using, washing, altering, or otherwise handling the product.
Wrong Design or Wrong Size
If the design or size you receive is different from what you ordered, please contact Eynaarah within 7 days of delivery.
Your order and complaint will first be reviewed by our team to confirm the issue.
If the discrepancy is verified, Eynaarah will inform you of the next steps and begin the applicable return or refund procedure.
You may be asked to provide photographs or other reasonable evidence showing the product, design, size label, or other relevant details.
Complaint Review & Verification
All return and refund requests are subject to review.
Simply submitting a complaint does not automatically qualify an order for a return or refund.
Once we receive your complaint, Eynaarah will review the information provided, compare it with the original order, and assess the reported issue.
Where necessary, we may request photographs, videos, order information, product details, or other reasonable evidence to verify the complaint.
The return or refund procedure will only begin after the complaint has been reviewed and the issue has been confirmed as eligible under this policy.
This verification process allows us to handle genuine customer concerns fairly and consistently.
Non-Eligible Returns & Refunds
Eynaarah does not accept returns or provide refunds in cases involving:
- A change of mind
- An incorrect size selected by the customer
- An incorrect design or product selected by the customer
- An incorrect color selected by the customer
- A customer no longer wanting the product
- Personal preference regarding fit or appearance
- Damage caused after delivery
- Products that have been washed, altered, modified, or misused
- Claims submitted after the 7-day reporting period
- Any other situation that does not meet the eligibility requirements of this policy
Please carefully review your order details before completing your purchase.
Refund Process
If your complaint is reviewed and approved for a refund, Eynaarah will initiate the refund according to the applicable payment method and procedure.
Approved refunds will be processed within 25 calendar days.
The time required for the refunded amount to appear in your bank account, card, wallet, or other payment account may depend on the relevant payment provider or financial institution.
Eynaarah cannot control delays caused by external payment providers, banks, or financial institutions.
Return Procedure
If your complaint qualifies for a return, Eynaarah will provide you with the necessary instructions after the complaint has been reviewed and approved.
Please do not send any product back before receiving return instructions from Eynaarah.
Unauthorized returns may not be accepted or processed.
The product must be returned in the condition specified by Eynaarah during the approved return process.
Evidence Required
To properly review a complaint, Eynaarah may request clear photographs, videos, order information, product labels, or other relevant evidence.
For a wrong-size complaint, the size label may be required.
For a wrong-design complaint, a clear photograph showing the received design may be required.
Providing complete and clear information helps Eynaarah review the complaint efficiently.
Final Review
Each complaint is reviewed individually.
Eynaarah reserves the right to determine whether a reported issue meets the requirements of this Returns & Refund Policy based on the available order information and evidence.
Where a complaint does not meet the eligibility requirements, the return or refund request may be declined.
Consumer Rights
This policy sets out Eynaarah’s standard return and refund procedure.
Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded under applicable law.
For customers in Pakistan, applicable federal and provincial consumer-protection laws may apply depending on the transaction and circumstances.
For customers purchasing internationally, mandatory consumer-protection rights applicable in the relevant jurisdiction may also apply.
Where applicable law provides a mandatory right that differs from this policy, the applicable legal requirement will prevail.
Contact Eynaarah
For return or refund inquiries, please contact Eynaarah through our official customer-support channel.
Eynaarah
Email: contact@eynaarah.com
Website: https://eynaarah.com
When contacting us regarding an order issue, please include your order number and the details of your complaint so that we can review the matter efficiently.
Eynaarah is committed to handling genuine order concerns fairly, carefully, and transparently.