Last Updated: September 2, 2026
Welcome to Eynaarah.
These Terms & Conditions govern your access to and use of the Eynaarah website and your purchase of products through our online store. By accessing our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms & Conditions.
Please read these terms carefully before using the website or placing an order. If you do not agree with these terms, please do not use the Eynaarah website or purchase our products.
These Terms & Conditions are intended to apply to customers in Pakistan and, where applicable, customers purchasing from other countries, subject to any mandatory rights or requirements that apply under the laws of the relevant jurisdiction.
About Eynaarah
Eynaarah is an independent clothing and fashion brand offering products through its online store.
Throughout these Terms & Conditions, the terms “Eynaarah,” “we,” “us,” and “our” refer to Eynaarah, while “you,” “your,” and “customer” refer to the person accessing our website or purchasing our products.
These Terms & Conditions, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy, and any other policies published on our website, form the terms governing your use of our online store.
Website Use
You may use the Eynaarah website for lawful purposes and in accordance with these Terms & Conditions.
You agree not to use the website in a manner that may damage, disable, overburden, interfere with, or compromise the website, its security, or its availability to other users.
You must not attempt to gain unauthorized access to any part of the website, its servers, accounts, databases, systems, or information.
You must not use the website to engage in fraudulent activity, impersonation, unlawful activity, harassment, abuse, distribution of malicious software, unauthorized data collection, or any activity that may harm Eynaarah or its customers.
Eynaarah reserves the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated or that the website is being misused.
Eligibility
By placing an order through Eynaarah, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a purchase transaction under the laws applicable to you.
Where a customer is below the legal age required to independently enter into a purchase contract in their jurisdiction, the purchase should be made with the involvement and authorization of a parent or legal guardian where required by law.
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colors, specifications, prices, and other product information displayed on the website are accurate and helpful.
However, slight differences may occur due to lighting, photography, screen settings, device displays, manufacturing tolerances, or other factors.
Product images are provided for visual representation, and the appearance of a product on your device may differ slightly from the physical product.
Eynaarah reserves the right to correct errors, inaccuracies, omissions, or outdated information and to update product information at any time.
Product Availability
Products displayed on the Eynaarah website are subject to availability.
We may change, discontinue, suspend, or limit the availability of any product at any time.
If a product becomes unavailable after you have placed an order and we are unable to fulfill it, we will contact you and provide an appropriate resolution, which may include cancellation of the affected order and a refund where applicable.
Prices and Pricing Information
All product prices displayed on the Eynaarah website are stated in the currency shown at checkout or on the relevant product page.
We make reasonable efforts to display accurate pricing information. However, if an obvious pricing or technical error occurs, Eynaarah reserves the right to correct the error.
If an order has been placed at an obviously incorrect price due to a technical or clerical error, we may contact you before fulfilling the order and provide the option to confirm the order at the correct price or cancel the order.
Any applicable delivery charges, taxes, duties, or other charges will be communicated where applicable.
Promotions, Discounts and Offers
Eynaarah may occasionally offer promotional codes, discounts, sales, limited-time offers, bundles, or other promotional campaigns.
Each promotion may have its own terms, eligibility requirements, validity period, exclusions, or limitations.
Promotional offers cannot be combined unless expressly stated otherwise.
Eynaarah reserves the right to withdraw, modify, or end a promotion where permitted by law.
All promotional terms will be communicated clearly enough for customers to understand the conditions applicable to the offer.
Placing an Order
When you place an order through the Eynaarah website, you are making a request to purchase the selected products at the displayed price and under these Terms & Conditions.
Before completing your order, you are responsible for reviewing the selected products, designs, sizes, colors, quantities, delivery information, and other order details.
An order confirmation indicates that your order has been received. It does not necessarily mean that Eynaarah has accepted the order in every circumstance.
Eynaarah may decline or cancel an order where there is a legitimate reason, including product unavailability, suspected fraudulent activity, significant pricing or technical errors, or other circumstances permitted by applicable law.
Order Confirmation
After placing an order, you may receive an order confirmation through the contact information provided during checkout.
You should retain your order confirmation for your records.
If you believe that any information in your order confirmation is incorrect, please contact Eynaarah as soon as possible.
Customers are responsible for reviewing their order information before completing the purchase.
Customer Information
You agree to provide accurate, complete, and current information when placing an order or creating an account.
This includes your name, email address, telephone number, billing information, delivery address, selected products, sizes, colors, and any other information necessary to complete your order.
Eynaarah is not responsible for delays, failed deliveries, or other issues resulting from inaccurate, incomplete, or outdated information provided by the customer.
Payment
Orders must be paid using the payment methods made available by Eynaarah at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment transactions may be processed through third-party payment providers. Such providers may apply their own terms, conditions, privacy practices, and processing procedures.
Eynaarah reserves the right to verify payment information and take reasonable measures to prevent unauthorized or fraudulent transactions.
An order may be cancelled or placed on hold where payment cannot be successfully verified or completed.
Delivery
Eynaarah will arrange delivery to the address provided by the customer during checkout.
Estimated delivery periods may vary depending on destination, courier operations, order volume, weather, public holidays, unforeseen events, and other circumstances beyond our reasonable control.
Any delivery timeframe displayed on the website is an estimate unless expressly stated otherwise.
Customers are responsible for providing an accurate and complete delivery address and for being reasonably available to receive the order.
For further information regarding delivery, please refer to our Shipping Policy.
Delivery Delays
Although Eynaarah aims to provide orders within the estimated delivery period, delays may occasionally occur.
A delay does not automatically constitute a breach of these Terms & Conditions or create an automatic right to a refund.
Where a significant delivery issue occurs, customers should contact Eynaarah so that we can review the circumstances and assist where reasonably possible.
Returns and Refunds
Returns and refunds are governed by Eynaarah’s Returns & Refund Policy, which forms part of these Terms & Conditions.
Customers should review that policy before placing an order.
In particular, eligible return requests must be reported within the applicable period stated in the Returns & Refund Policy, and complaints are subject to review and verification before a return or refund procedure begins.
Nothing in these Terms & Conditions is intended to remove or restrict any consumer right that cannot legally be excluded under applicable law.
Order Cancellation
If you wish to cancel an order, you should contact Eynaarah as soon as possible after placing it.
Cancellation may only be possible before the order has entered processing, and a cancellation request does not guarantee that the order can be stopped.
Once an order has entered processing or has otherwise progressed beyond a stage at which cancellation is reasonably possible, cancellation may no longer be available.
Any eligible refund resulting from an approved cancellation will be handled according to the applicable payment method and Eynaarah’s refund procedures.
Intellectual Property
All content appearing on the Eynaarah website, including but not limited to the Eynaarah name, logo, brand identity, photographs, product images, graphics, illustrations, designs, text, videos, page layouts, website elements, and original creative materials, is owned by or licensed to Eynaarah unless otherwise stated.
This content is protected by applicable intellectual-property laws.
You may access and use website content for personal, non-commercial shopping purposes only.
You may not reproduce, copy, modify, distribute, publish, sell, license, transmit, create derivative works from, or commercially exploit Eynaarah’s content or intellectual property without prior written permission.
Unauthorized use of Eynaarah’s brand identity, designs, photographs, or other protected material may result in appropriate legal action.
Customer Reviews and User Content
Eynaarah may allow customers to submit reviews, ratings, photographs, comments, testimonials, or other content.
By submitting content, you confirm that you have the right to submit it and that the content does not knowingly violate another person’s rights or applicable law.
You should not submit confidential, private, defamatory, fraudulent, abusive, unlawful, or misleading content.
By submitting content to Eynaarah, you grant Eynaarah a non-exclusive, royalty-free right to use, reproduce, display, publish, and share that content for legitimate brand, marketing, website, and customer-information purposes, subject to applicable law.
Eynaarah may moderate, edit for clarity, refuse to publish, or remove submitted content where reasonably necessary.
Prohibited Activities
You agree not to use the Eynaarah website or services to:
- Engage in fraudulent or deceptive transactions
- Impersonate another person or business
- Attempt unauthorized access to our website or systems
- Interfere with website security or functionality
- Introduce malicious code, viruses, or harmful software
- Collect information from other users without authorization
- Copy or misuse Eynaarah’s intellectual property
- Use automated systems to scrape or collect website content without permission
- Submit false, misleading, fraudulent, abusive, or unlawful information
- Use the website for any unlawful purpose
- Engage in activity that may damage Eynaarah, our customers, or our website
Eynaarah reserves the right to investigate suspected misuse and take appropriate action.
Account Security
If you create an account with Eynaarah, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.
You should notify Eynaarah promptly if you believe your account has been accessed without authorization.
Eynaarah is not responsible for losses resulting from your failure to maintain the security of your account credentials, except where liability cannot legally be excluded.
Third-Party Services and Links
The Eynaarah website may contain links, integrations, payment services, social-media features, or other services operated by third parties.
Third-party services operate independently and may have their own terms, privacy policies, fees, and practices.
Eynaarah does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.
Your use of a third-party service may therefore be subject to that provider’s terms and policies.
Website Availability and Accuracy
We aim to keep the Eynaarah website available, accurate, secure, and functional. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.
Temporary interruptions may occur because of maintenance, technical failures, hosting problems, security incidents, internet disruptions, or circumstances outside our reasonable control.
Eynaarah may modify, suspend, or discontinue any part of the website or its functionality where reasonably necessary.
Limitation of Liability
To the maximum extent permitted by applicable law, Eynaarah will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or inability to use the website.
This may include losses arising from temporary website interruptions, third-party services, internet failures, delivery delays outside our reasonable control, or unauthorized access caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot lawfully be excluded in relation to consumer rights.
Events Beyond Our Reasonable Control
Eynaarah will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, fire, flood, war, civil unrest, government restrictions, strikes, transportation disruption, widespread technical failures, telecommunications failures, public-health emergencies, or other events that could not reasonably have been prevented or controlled.
Where such an event affects an order or service, Eynaarah will make reasonable efforts to minimize the impact and communicate relevant information where appropriate.
Fraud Prevention
Eynaarah may take reasonable measures to prevent and investigate fraudulent orders, payment abuse, identity misuse, chargeback fraud, account abuse, or other suspicious activity.
Where an order appears to involve fraudulent or unauthorized activity, Eynaarah may delay, decline, or cancel the order and may take further action permitted by applicable law.
Privacy
Your use of the Eynaarah website is also governed by our Privacy Policy, which explains how we collect, use, store, protect, and process personal information.
By using the website, you acknowledge that you have read our Privacy Policy.
Our Privacy Policy forms part of these Terms & Conditions.
Customer Complaints and Dispute Resolution
If you have a concern regarding an order, product, payment, delivery, return, refund, or other Eynaarah service, we encourage you to contact us first so that we can review the matter and attempt to resolve it fairly.
Eynaarah aims to provide a clear and accessible customer-support process for genuine complaints.
Where a dispute cannot be resolved directly, customers retain any dispute-resolution or consumer-protection rights available under applicable law.
For customers in Pakistan, applicable federal and provincial consumer-protection laws may apply depending on the transaction and circumstances.
Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer-protection or other legal rights that apply to a customer in their jurisdiction.
Where applicable law provides mandatory rights or protections that cannot legally be excluded or overridden by these Terms & Conditions, those rights will remain unaffected.
International Customers
Customers purchasing from outside Pakistan are responsible for ensuring that their purchase and use of the products comply with applicable laws and requirements in their jurisdiction.
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where applicable, such charges are separate from the product price displayed by Eynaarah unless expressly stated otherwise.
Mandatory consumer rights in the customer’s jurisdiction will apply where legally required.
Changes to These Terms
Eynaarah may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.
The latest version will be published on this page with the updated date.
Where changes are material and applicable law requires additional notice, Eynaarah will take reasonable steps to provide such notice.
Your continued use of the website after updated terms become effective constitutes acceptance of the revised terms to the extent permitted by law.
Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision will be enforced to the maximum extent permitted by law or, where necessary, treated as severed from these Terms & Conditions.
The remaining provisions will continue to remain in effect.
No Waiver
If Eynaarah does not immediately enforce a provision of these Terms & Conditions, this does not mean that Eynaarah has permanently waived its right to enforce that provision in the future.
Any waiver must be made in accordance with applicable law.
Entire Agreement
These Terms & Conditions, together with the Eynaarah Privacy Policy, Returns & Refund Policy, Shipping Policy, and any other policies expressly incorporated into them, constitute the terms governing your use of the Eynaarah website and your purchases from Eynaarah, subject to mandatory legal rights.
Contact Eynaarah
If you have any questions regarding these Terms & Conditions, your order, our policies, or our services, please contact us through our official customer-support channels.
Eynaarah
Email: contact@eynaarah.com
Website: https://eynaarah.com
We encourage customers to contact us whenever they have a question or concern so that we can review the matter and provide appropriate assistance.
Eynaarah — Made for the way you wear it.